Hi,

This was probably better directed directly to our support email address.

One reason it would take more time to start the application is you leave a lot of files open (in the main editor, DITA Maps Manager, Archive Browser). The more files are left/forgot open, the more time it takes the application to load them.

In addition, if you work with remote files or files referring remote resources (schemas, images), it depends a lot on how fast the remote resources can be retrieved. If a remote resource is inaccessible, there's a timeout value (20 seconds by default), so for each such a resource, the loading time may be increased with the timeout value (20 seconds wait time for each inaccessible resource).
If you suspect this to be the problem, you could decrease the timeout value in Options > Preferences, Network Connection Settings > HTTP(S)/WebDAV, 'Read timeout' to 5. Note that this may affect slow responding servers, so you may want to set it back to 20 after testing.

You haven't mentioned if reloading the application resolves the long open and display problem. If the application runs out of memory, most operations slow down significantly, so that may be one possible cause.

There is no caching involved on the Oxygen side, so there's nothing to clear. The faster load times you see when starting it a second time are due to the OS caching.

Regards,
Adrian

Adrian Buza
oXygen XML Editor and Author Support

Tel: +1-650-352-1250 ext.202
Fax: +40-251-461482
support@oxygenxml.com
http://www.oxygenxml.com

On 03.03.2014 19:50, DaMommio, Aaron D (Aaron) wrote:

Resending this, last copy was done as a reply and got threaded wrong.

----

Anyone else seeing long opening times? I've got a user who says:

===

I noticed recently that Oxygen 15 takes more and more time to open and display the Welcome screen and/or the usual framework. That can last for over 2-3 minutes.

Then, it also happens that some standard xml files take very long to open and display – from time to time I simply have to stop the application and reload it.

Is there some sort of cache cleaning operation that I should apply to solve this? Found nothing about that in the WG.

Finally, Oxygen reports no error about these hanging situation.

===

He's using Win7. I'm using WinXP, I also thought Oxy 15 was taking a long time to open, but when I timed it on my machine, it's only taking 1 minute, and then if I close it and reopen it, it only takes 20 seconds, so I assume it's benefiting from caching of recently loaded items.

Any advice?

--Aaron DaMommio

===================

AARON DAMOMMIO

ALCATEL-LUCENT
STAFF TECHNICAL WRITER/TOOLS DEVELOPER

CUSTOMER EXPERIENCE SOLUTIONS

AUSTIN, TX

USA

T: (512) 531-2408

M: (512) 762-4326
aarond@motive.com
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