Hello, Yes, the file does not exist, so it must be created. I've submitted a request to address that in the documentation. It's best to create the file on your Desktop (or somewhere else where you have write access) and then copy it to the Oxygen folder from "Program Files" (admin request/confirmation appears when you copy it). The problem is the contents of the file. A Java property must be prefixed by "-D" when being passed as a VM option. So it should be: -Djava.net.preferIPv4Stack=true Let us know if the problem persists. Regards, Adrian Adrian Buza oXygen XML Editor and Author Support Tel: +1-650-352-1250 ext.2020 Fax: +40-251-461482 On 07.10.2016 02:31, O'Donnell, Dan wrote:

Hi,

We are having problems with the attached error. It seems to be a version of the one discussed here: https://www.oxygenxml.com/doc/versions/18/ug-author/topics/address-family-no...

This is occurring on a new install of Windows10 and a new 17.1 download.

We tried what was recommended in the post, creating a new custom_commons.vmoptions file in the Oxygen17 folder in Program Files. The file didn't exist so we created a new one. The file contained only one line

java.net.preferIPv4Stack=true

or

-java.net.preferIPv4Stack=true

(we tried it both ways).

We then restarted Oxygen and checked the system properties (nothing there). We also tried rebooting the whole computer and then checking the Oxygen system properties. We also tried not checking but just trying to checkout the repository.

Any help would be greatly appreciated!

-dan

U of Lethbridge Logo

Daniel Paul O'Donnell

Professor of English and Associate Member of the University Library Academic Staff

Editor, /Digital Studies/Le champ num <http://digitalstudies.org/>//érique <http://digitalstudies.org/>/

Vice President, Force 11 <http://force11.org>

Department of English and University Library

University of Lethbridge

4401 University Drive West

Lethbridge AB T1K 3M4

Canada

Tel. +1 (403) 329-2377

http://people.uleth.ca/~daniel.odonnell <http://people.uleth.ca/%7Edaniel.odonnell>

@danielPaulOD

------------------------------------------------------------------------ *From:* Greta Vardazaryan <greta@editors.journalincubator.org> *Sent:* October 5, 2016 17:54 *To:* O'Donnell, Dan *Subject:* Error SVN

Hi Dan,

Please find attached the screenshot of the error. Will see you tomorrow at 4.30pm.

Thanks,

Greta

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