[oXygen-user] Oxygen 9.3 doesn't start after crash

27 Mar 2013

      Hello all,

OS: Windows 7, Professional
Oxygen: Oxygen 9.3, XML Editor

Today I tried to save a file within the Oxygen editor. Meanwhile the editor crashed. I tried to start it again – no chance. I started my computer again and tried to start the editor anew – no chance! I uninstalled my Oxygen and reinstalled it – again no chance. The starting-window pops up for a short time and closes again.

Every time I try to start the editor, I get the appended error-message.

Could it be, that the shlwapi.dll has an error? Should I replace my existing dll with a new one?

Hope, somebody can help me with my problem soon!

Best regards,
Monika

#
# An unexpected error has been detected by Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x757da231, pid=1380, tid=420
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_01-b06 mixed mode)
# Problematic frame:
# C  [SHLWAPI.dll+0x1a231]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
#

---------------  T H R E A D  ---------------

Current thread (0x4cd6f000):  JavaThread "AWT-EventQueue-0" [_thread_in_native, id=420]

siginfo: ExceptionCode=0xc0000005, reading address 0x7e936035

Registers:
EAX=0x7e936035, EBX=0x0059bde8, ECX=0x00008000, EDX=0x7e946035
ESP=0x4c9aefac, EBP=0x4c9aefb4, ESI=0x00000000, EDI=0x4c9aefcc
EIP=0x757da231, EFLAGS=0x00010287

Top of Stack: (sp=0x4c9aefac)
0x4c9aefac:   759ee760 7e936035 4c9aefd4 757da1e6
0x4c9aefbc:   7e936035 00008000 4c9aefcc 0059be5c
0x4c9aefcc:   00000000 7cc48ab4 4c9aefe4 7596046b
0x4c9aefdc:   7e936035 759b2240 4c9af210 7595c9c6
0x4c9aefec:   7e936035 7e936035 00000000 46a54790
0x4c9aeffc:   7e936035 4c9af07c 4c9af07c 7599d9bd
0x4c9af00c:   0059be54 00000000 0059bde8 4c9af02c
0x4c9af01c:   7599e151 0059bde8 00000000 4c9af20c

Instructions: (pc=0x757da231)
0x757da221:   f9 00 80 00 00 77 41 8d 14 48 33 f6 3b c2 73 38
0x757da231:   0f b7 08 66 85 c9 74 18 0f b7 c9 83 f9 20 74 2f

Stack: [0x4c930000,0x4c9b0000),  sp=0x4c9aefac,  free space=507k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [SHLWAPI.dll+0x1a231]
C  [SHLWAPI.dll+0x1a1e6]
C  [shell32.dll+0x2046b]
C  [shell32.dll+0x1c9c6]
C  [shell32.dll+0x1c96f]
C  [awt.dll+0x137895]
j  sun.awt.shell.Win32ShellFolder2.getLinkLocation(Z)Lsun/awt/shell/ShellFolder;+20
j  sun.awt.shell.Win32ShellFolder2.isDirectory()Z+69
j  sun.awt.shell.Win32ShellFolder2.isDirectory()Z+79
j  sun.awt.shell.Win32ShellFolderManager2.get(Ljava/lang/String;)Ljava/lang/Object;+156
j  sun.awt.shell.ShellFolder.get(Ljava/lang/String;)Ljava/lang/Object;+4
j  com.sun.java.swing.plaf.windows.WindowsFileChooserUI.updateUseShellFolder()V+55
j  com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installComponents(Ljavax/swing/JFileChooser;)V+67
j  javax.swing.plaf.basic.BasicFileChooserUI.installUI(Ljavax/swing/JComponent;)V+47
j  com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installUI(Ljavax/swing/JComponent;)V+2
j  javax.swing.JComponent.setUI(Ljavax/swing/plaf/ComponentUI;)V+135
j  javax.swing.JFileChooser.updateUI()V+40
j  javax.swing.JFileChooser.setup(Ljavax/swing/filechooser/FileSystemView;)V+18
j  javax.swing.JFileChooser.<init>(Ljava/io/File;Ljavax/swing/filechooser/FileSystemView;)V+133
j  javax.swing.JFileChooser.<init>()V+9
j  ro.sync.ui.e.<init>()V+1
j  ro.sync.ui.Z$1$1.<init>(Lro/sync/ui/Z$1;)V+6
j  ro.sync.ui.Z$1.run()V+9
j  ro.sync.ui.a$1.run()V+4
j  ro.sync.ui.a.A(Ljava/lang/Runnable;)V+12
j  ro.sync.ui.Z.<init>()V+41
j  ro.sync.ui.Z.H()Lro/sync/ui/Z;+10
j  ro.sync.ui.FileChooserSingleton$1.run()V+26
j  ro.sync.ui.a$1.run()V+4
j  java.awt.event.InvocationEvent.dispatch()V+11
j  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V+26
j  java.awt.EventDispatchThread.pumpOneEventForFilters(I)Z+156
j  java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V+30
j  java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11
j  java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4
j  java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3
j  java.awt.EventDispatchThread.run()V+9
v  ~StubRoutines::call_stub

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  sun.awt.shell.Win32ShellFolder2.getLinkLocation(JJZ)J+0
j  sun.awt.shell.Win32ShellFolder2.getLinkLocation(Z)Lsun/awt/shell/ShellFolder;+20
j  sun.awt.shell.Win32ShellFolder2.isDirectory()Z+69
j  sun.awt.shell.Win32ShellFolder2.isDirectory()Z+79
j  sun.awt.shell.Win32ShellFolderManager2.get(Ljava/lang/String;)Ljava/lang/Object;+156
j  sun.awt.shell.ShellFolder.get(Ljava/lang/String;)Ljava/lang/Object;+4
j  com.sun.java.swing.plaf.windows.WindowsFileChooserUI.updateUseShellFolder()V+55
j  com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installComponents(Ljavax/swing/JFileChooser;)V+67
j  javax.swing.plaf.basic.BasicFileChooserUI.installUI(Ljavax/swing/JComponent;)V+47
j  com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installUI(Ljavax/swing/JComponent;)V+2
j  javax.swing.JComponent.setUI(Ljavax/swing/plaf/ComponentUI;)V+135
j  javax.swing.JFileChooser.updateUI()V+40
j  javax.swing.JFileChooser.setup(Ljavax/swing/filechooser/FileSystemView;)V+18
j  javax.swing.JFileChooser.<init>(Ljava/io/File;Ljavax/swing/filechooser/FileSystemView;)V+133
j  javax.swing.JFileChooser.<init>()V+9
j  ro.sync.ui.e.<init>()V+1
j  ro.sync.ui.Z$1$1.<init>(Lro/sync/ui/Z$1;)V+6
j  ro.sync.ui.Z$1.run()V+9
j  ro.sync.ui.a$1.run()V+4
j  ro.sync.ui.a.A(Ljava/lang/Runnable;)V+12
j  ro.sync.ui.Z.<init>()V+41
j  ro.sync.ui.Z.H()Lro/sync/ui/Z;+10
j  ro.sync.ui.FileChooserSingleton$1.run()V+26
j  ro.sync.ui.a$1.run()V+4
j  java.awt.event.InvocationEvent.dispatch()V+11
j  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V+26
j  java.awt.EventDispatchThread.pumpOneEventForFilters(I)Z+156
j  java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V+30
j  java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11
j  java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4
j  java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3
j  java.awt.EventDispatchThread.run()V+9
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x4ccfc800 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=5612]
=>0x4cd6f000 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=420]
  0x4cd6e800 JavaThread "AWT-Shutdown" [_thread_blocked, id=5388]
  0x4c36ec00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=5624]
  0x4c36e000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2884]
  0x0255e400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4480]
  0x02559800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4448]
  0x02559000 JavaThread "Attach Listener" daemon [_thread_blocked, id=4452]
  0x02558800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=6132]
  0x02548800 JavaThread "Finalizer" daemon [_thread_blocked, id=4228]
  0x0253fc00 JavaThread "Reference Handler" daemon [_thread_blocked, id=5392]
  0x00297800 JavaThread "main" [_thread_blocked, id=5764]

Other Threads:
  0x0253bc00 VMThread [id=5588]
  0x02561c00 WatcherThread [id=4340]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation   total 960K, used 364K [0x04590000, 0x04690000, 0x09620000)
  eden space 896K,  34% used [0x04590000, 0x045dcd70, 0x04670000)
  from space 64K,  89% used [0x04680000, 0x0468e468, 0x04690000)
  to   space 64K,   0% used [0x04670000, 0x04670000, 0x04680000)
tenured generation   total 6148K, used 5854K [0x09620000, 0x09c21000, 0x45d90000)
   the space 6148K,  95% used [0x09620000, 0x09bd7b38, 0x09bd7c00, 0x09c21000)
compacting perm gen  total 13568K, used 13334K [0x45d90000, 0x46ad0000, 0x49d90000)
   the space 13568K,  98% used [0x45d90000, 0x46a95b30, 0x46a95c00, 0x46ad0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00423000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\java.exe
0x77e60000 - 0x77fe0000            C:\Windows\SysWOW64\ntdll.dll
0x765a0000 - 0x766b0000            C:\Windows\syswow64\kernel32.dll
0x76cd0000 - 0x76d17000            C:\Windows\syswow64\KERNELBASE.dll
0x75880000 - 0x75920000            C:\Windows\syswow64\ADVAPI32.dll
0x76900000 - 0x769ac000             C:\Windows\syswow64\msvcrt.dll
0x75920000 - 0x75939000            C:\Windows\SysWOW64\sechost.dll
0x77310000 - 0x77400000            C:\Windows\syswow64\RPCRT4.dll
0x75540000 - 0x755a0000            C:\Windows\syswow64\SspiCli.dll
0x75530000 - 0x7553c000             C:\Windows\syswow64\CRYPTBASE.dll
0x7c340000 - 0x7c396000             C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\msvcr71.dll
0x6d7c0000 - 0x6da07000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\client\jvm.dll
0x756c0000 - 0x757c0000             C:\Windows\syswow64\USER32.dll
0x76b20000 - 0x76bb0000           C:\Windows\syswow64\GDI32.dll
0x77e30000 - 0x77e3a000            C:\Windows\syswow64\LPK.dll
0x76df0000 - 0x76e8d000            C:\Windows\syswow64\USP10.dll
0x73420000 - 0x73452000            C:\Windows\system32\WINMM.dll
0x75820000 - 0x75880000            C:\Windows\system32\IMM32.DLL
0x76e90000 - 0x76f5c000             C:\Windows\syswow64\MSCTF.dll
0x74070000 - 0x740bc000            C:\Windows\system32\apphelp.dll
0x6d310000 - 0x6d318000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\hpi.dll
0x76590000 - 0x76595000            C:\Windows\syswow64\PSAPI.DLL
0x6d770000 - 0x6d77c000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\verify.dll
0x6d3b0000 - 0x6d3cf000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\java.dll
0x6d7b0000 - 0x6d7bf000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\zip.dll
0x6d000000 - 0x6d1c3000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\awt.dll
0x747c0000 - 0x74811000             C:\Windows\system32\WINSPOOL.DRV
0x769c0000 - 0x76b1c000             C:\Windows\syswow64\ole32.dll
0x73e40000 - 0x73ec0000            C:\Windows\system32\uxtheme.dll
0x73d40000 - 0x73d53000            C:\Windows\system32\dwmapi.dll
0x6d570000 - 0x6d583000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\net.dll
0x76f60000 - 0x76f95000              C:\Windows\syswow64\WS2_32.dll
0x766b0000 - 0x766b6000            C:\Windows\syswow64\NSI.dll
0x74970000 - 0x749ac000             C:\Windows\system32\mswsock.dll
0x74940000 - 0x74946000            C:\Windows\System32\wship6.dll
0x6d2b0000 - 0x6d303000           C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\fontmanager.dll
0x74960000 - 0x74965000            C:\Windows\System32\wshtcpip.dll
0x748f0000 - 0x74934000             C:\Windows\system32\DNSAPI.dll
0x748c0000 - 0x748e7000            C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x757c0000 - 0x75817000             C:\Windows\syswow64\SHLWAPI.dll
0x748a0000 - 0x748bc000            C:\Windows\system32\IPHLPAPI.DLL
0x74890000 - 0x74897000            C:\Windows\system32\WINNSI.DLL
0x74880000 - 0x74886000            C:\Windows\system32\rasadhlp.dll
0x74840000 - 0x74878000            C:\Windows\System32\fwpuclnt.dll
0x75940000 - 0x7658a000            C:\Windows\syswow64\shell32.dll
0x6d1f0000 - 0x6d21f000             C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\cmm.dll
0x76bb0000 - 0x76c33000            C:\Windows\syswow64\CLBCatQ.DLL
0x76840000 - 0x768cf000             C:\Windows\syswow64\OLEAUT32.dll
0x6d590000 - 0x6d599000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\nio.dll
0x6d220000 - 0x6d243000            C:\Program Files (x86)\Oxygen XML Editor 9\jre\bin\dcpr.dll
0x73720000 - 0x737a4000            C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\comctl32.dll
0x73ec0000 - 0x7405e000            C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
0x77400000 - 0x7759d000            C:\Windows\syswow64\SETUPAPI.dll
0x768d0000 - 0x768f7000             C:\Windows\syswow64\CFGMGR32.dll
0x76c80000 - 0x76c92000             C:\Windows\syswow64\DEVOBJ.dll
0x73b10000 - 0x73c05000            C:\Windows\system32\propsys.dll
0x740c0000 - 0x740e1000            C:\Windows\system32\ntmarta.dll
0x76da0000 - 0x76de5000           C:\Windows\syswow64\WLDAP32.dll
0x5b100000 - 0x5b298000            C:\Windows\system32\NetworkExplorer.dll
0x65dd0000 - 0x65dda000           C:\Windows\system32\slc.dll
0x74820000 - 0x74832000            C:\Windows\system32\MPR.dll
0x71e50000 - 0x71e58000            C:\Windows\System32\drprov.dll
0x71e20000 - 0x71e49000            C:\Windows\System32\WINSTA.dll
0x71870000 - 0x71884000            C:\Windows\System32\ntlanman.dll
0x73010000 - 0x73027000            C:\Windows\System32\davclnt.dll
0x73000000 - 0x73008000            C:\Windows\System32\DAVHLPR.dll
0x4df80000 - 0x4dff7000              C:\Windows\system32\wdnp32.dll
0x4e000000 - 0x4e18d000           C:\Windows\system32\wdHelper.dll
0x76d20000 - 0x76d9b000           C:\Windows\syswow64\comdlg32.dll
0x73c20000 - 0x73cac000             C:\Windows\system32\ODBC32.dll
0x747a0000 - 0x747b7000            C:\Windows\system32\USERENV.dll
0x74d30000 - 0x74d3b000           C:\Windows\system32\profapi.dll
0x74da0000 - 0x74db1000           C:\Windows\system32\NETAPI32.dll
0x74d90000 - 0x74d99000            C:\Windows\system32\netutils.dll
0x74d70000 - 0x74d89000            C:\Windows\system32\srvcli.dll
0x74d60000 - 0x74d6f000            C:\Windows\system32\wkscli.dll
0x74d50000 - 0x74d5f000            C:\Windows\system32\SAMCLI.DLL
0x74d20000 - 0x74d29000            C:\Windows\system32\VERSION.dll
0x755a0000 - 0x756bb000            C:\Windows\syswow64\WININET.dll
0x76c70000 - 0x76c73000             C:\Windows\syswow64\Normaliz.dll
0x77150000 - 0x77309000            C:\Windows\syswow64\iertutil.dll
0x77030000 - 0x77141000            C:\Windows\syswow64\urlmon.dll
0x73e00000 - 0x73e38000            C:\Windows\system32\odbcint.dll
0x4e200000 - 0x4e23b000           C:\Windows\system32\wdUIResDll.dll
0x4e5d0000 - 0x4e7c1000            C:\Windows\system32\wdCryptoUtils.dll
0x4e7d0000 - 0x4e909000           C:\Windows\system32\cryptopp.dll
0x74780000 - 0x74796000            C:\Windows\system32\CRYPTSP.dll
0x74740000 - 0x7477b000            C:\Windows\system32\rsaenh.dll
0x71860000 - 0x7186b000            C:\Windows\system32\cscapi.dll
0x65d10000 - 0x65d19000            C:\Windows\system32\LINKINFO.dll

VM Arguments:
jvm_args: -Xss512k -Xmx1048m -XX:SoftRefLRUPolicyMSPerMB=0 -Dsun.java2d.noddraw=true -Dcom.oxygenxml.ApplicationDataFolder=C:\Users\madlikm\AppData\Roaming
java_command: ro.sync.exml.Oxygen
Launcher Type: SUN_STANDARD

Environment Variables:
JAVA_HOME=C:\Programme (x86)\Java\jre7;
PATH=C:\Program Files (x86)\Oxygen XML Editor 9\\jre\bin;C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;Wert: C:\Programme\SCHEMA\RtfFormattingKit\Bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem; C:\Programme\QuickTime\QTSystem\;C:\Programme\TortoiseSVN\bin;C:\Program Files (x86)\apache-ant-1.7.1\bin\;C:\Programme (x86)\Java\jre7\bin;C:\Programme (x86)\jre7\lib\;C:\windows\system32\WindowsPowerShell\v1.0;C:\Programme\Microsoft SQL Server\100\Tools\Binn\;C:\Programme\Microsoft SQL Server\100\DTS\Binn\;C:\Python27;C:\Python27\Tools\Scripts;C:\Programme\Calibre2\;C:\Program Files\TortoiseSVN\bin;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
USERNAME=madlikm
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 58 Stepping 9, GenuineIntel

---------------  S Y S T E M  ---------------

OS: Windows NT 6.1 Build 7601 Service Pack 1

CPU:total 8 family 6, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 4194303k(4194303k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot(TM) Client VM (1.6.0_01-b06) for windows-x86, built on Mar 14 2007 00:24:02 by "java_re" with unknown MS VC++:1310

. . . . . . . . . . . . . . . . . . . . . . . . . .

Ing. Monika Madlik

Developer

LexisNexis

A-1030 Wien, Marxergasse 25

Monika.Madlik@lexisnexis.at<mailto:Monika.Madlik@lexisnexis.at>

Tel.: +43 1 53452 1568

Fax.: +43 1 534 52 146

. . . . . . . . . . . . . . . . . . . . . . . . . .

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[oXygen-user] Oxygen 9.3 doesn't start after crash

Madlik, Monika (LNG-VIE)